Frequently Asked Questions
Everything you need to know about your gear, orders, and our services at Switchback Sports.
How do I determine the correct size for my sports equipment?
We provide detailed size charts on every product page. For gear like helmets or bicycles, we recommend measuring your dimensions and comparing them against our specific brand guides. If you are between sizes, we generally recommend sizing up for comfort or contacting our experts for a personalized recommendation.
What is your return policy for high-performance gear?
We offer a 30-day return policy on all unused items in their original packaging with tags attached. Please note that for safety reasons, certain technical climbing gear and customized equipment cannot be returned once the seal is broken.
Do you offer international shipping for large items?
Yes, Switchback Sports ships worldwide. While standard items ship via global carriers, oversized items like treadmills or mountain bikes may require specialized freight shipping. Shipping costs and import duties are calculated automatically at checkout based on your location.
How can I track my order status?
Once your order is processed and leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website. You can also track your shipment directly through your Switchback Sports account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For premium gear purchases, we also offer flexible financing options through Klarna and Affirm at checkout.
Are your products covered by a warranty?
Yes, all products sold by Switchback Sports are covered by the original manufacturer's warranty. Additionally, we offer a 1-year 'Switchback Guarantee' against defects in materials and workmanship to ensure your gear performs when you need it most.